Refund policy

Refund Policy – RetroShot

Last updated: March 21, 2026

At RetroShot, we stand behind our products and want you to have a smooth, hassle-free experience.

🎮 30-Day Return Policy

We offer a 30-day return window, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused and in original condition
  • Must include original packaging
  • Proof of purchase (order number or receipt) is required

📦 How to Start a Return

To request a return, contact us at:
retroshootr@gmail.com

Include:

  • Your order number
  • Reason for return
  • Photos (if item is damaged or faulty)

Return Address:
[INSERT YOUR RETURN ADDRESS HERE]

⚠️ Important:
Returns sent without prior approval will not be accepted.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect
  • If approved, we will provide instructions on how to return your item

❗ Damaged, Faulty, or Incorrect Items

Please inspect your order upon arrival.

If your item is:

  • Damaged
  • Defective
  • Incorrect

Contact us immediately at retroshootr@gmail.com with photos.

We will:

  • Replace the item, or
  • Issue a full refund (including shipping if applicable)

🚫 Non-Returnable Items

We do not accept returns for:

  • Sale items
  • Gift cards
  • Used or damaged items not due to our fault
  • Items returned without original packaging

🔄 Exchanges

We do not offer direct exchanges.

To get a different item:

  1. Return your original item
  2. Place a new order once your return is approved

🌍 EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.

Items must still be:

  • Unused
  • In original condition and packaging
  • Accompanied by proof of purchase

💳 Refunds

Once your return is received and inspected:

  • You’ll be notified of approval
  • Approved refunds are issued to your original payment method within 10 business days

Note:

  • Banks and payment providers may take additional time to process refunds
  • If more than 15 business days have passed after approval, contact us at retroshootr@gmail.com